asut Lunch Forum With Partner Cisco More Than Just Automation: Added Value With AgenticOps

From Anne Richter | Translated by AI 1 min Reading Time

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On March 20, 2026, asut and Cisco-Systems hosted the asut Lunch Forum. AgenticOps was presented as a new approach to relieving and strengthening IT specialists in Switzerland, minimizing sources of error and optimizing processes.

Dr. Matthias Wick, CTO of Cisco Systems (Switzerland) during his presentation at the asut Lunch Forum on AgenticOps.(Image: Anne Richter, VCG)
Dr. Matthias Wick, CTO of Cisco Systems (Switzerland) during his presentation at the asut Lunch Forum on AgenticOps.
(Image: Anne Richter, VCG)

Technological developments and the increasing complexity of IT landscapes demand new skills and a high degree of flexibility from IT specialists. Added to this is demographic change. These developments present companies with major challenges. Against this backdrop, the Swiss Telecommunications Association asut, together with its partner Cisco-Systems, hosted the asut Lunch Forum on March 20, 2026. Dr. Matthias Wick, CTO of Cisco Systems (Switzerland), gave a presentation on how AgenticOps can create added value by taking over routine tasks. AgenticOps is a new IT operating model in which autonomous AI agents perform complex tasks, troubleshooting and automation in infrastructures independently instead of just making recommendations. The agents understand goals, plan steps and execute actions, often based on in-depth network models. Instead of just reacting to errors, agents fix problems before IT operations are affected.

One important point Matthias Wick highlighted was the requirements that companies need to fulfill in order to successfully introduce AI-based agents. To this end, he presented the results of the Cisco AI Readiness Index 2025. 8000 companies in 30 countries were surveyed on various AI-relevant categories. According to the results, Swiss companies have a lot of catching up to do. They lag far behind the global average, particularly in the areas of infrastructure, governance and culture. Governance of AI agents is essential, as uncontrolled autonomous systems can lead to security gaps, compliance breaches and loss of control. It is essential to clarify how such systems are controlled. Cultural acceptance is also an important point, as it requires a change in working methods. However, companies will still not be able to manage without IT specialists. The expertise of specialists lies in being able to ask the right questions and also being able to classify the results correctly.

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