Mobile-Menu

IoT and AI in service Development and optimization of after-sales networks

A guest article by Bernd Hoffmann* | Translated by AI 6 min Reading Time

Related Vendors

Genpact
FAULHABER Drive Systems
Taiwan Machine Tool & Accessory Builders' Association (TMBA)
Wuxi InfiMotion Technology Co., Ltd.

Networks in the after-sales sector form the backbone of modern supply chains. By integrating IoT and AI, they offer real-time insights, optimize service processes and increase efficiency. How companies can use these networks to gain a competitive edge.

Building a network in the after-sales sector starts with selecting the right partners.(Image: freely licensed / Pixabay)
Building a network in the after-sales sector starts with selecting the right partners.
(Image: freely licensed / Pixabay)

In today's globalized economy, after-sales has evolved from a pure service function to a key competitive factor. According to the IDC "Products and Service Innovation" study from 2023, around 50 percent of all products and devices are connected, and this connectivity is set to increase to over two thirds in the next three years. It is no longer just a question of looking after products after they have been sold, but of acting with foresight, carrying out proactive maintenance and ensuring the seamless availability of spare parts. Efficient networks are crucial here.

Related content