Safeguard success-critical knowledge with AI

Knowledge management Safeguard success-critical knowledge with AI

2024-11-20 Source: university of Karlsruhe | Translated by AI 2 min Reading Time

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Taiwan Machine Tool & Accessory Builders' Association (TMBA)

Safeguard success-critical knowledge of work processes in companies: In the KIproWork project at Hochschule Karlsruhe, an online toolkit for this purpose has been developed over the past two years.

In the KIproWork project, HKA researched AI-supported knowledge management, with which companies can secure and disseminate operational knowledge within the organization.(Image: Marco Baumgartner) — In the KIproWork project, HKA researched AI-supported knowledge management, with which companies can secure and disseminate operational knowledge within the organization.
(Image: Marco Baumgartner)

In many companies, especially in small and medium-sized enterprises (SMEs), crucial knowledge often resides in the hands of a few employees, the so-called key personnel. Their knowledge of business processes is essential for the company's success, yet it is difficult to document and transfer. This routine and automated knowledge is acquired through experience and is often not fully comprehensible. If a key person is unavailable or leaves the company, it can significantly impact operations and result in the loss of valuable know-how.

Solution automatically documents processes

The Institute for Learning and Innovation in Networks (ILIN) at Karlsruhe University of Applied Sciences has intensively addressed this problem over the past two years as part of the KIproWork research project. The goal was to systematically identify key personnel and business-critical processes and secure procedural knowledge with the help of artificial intelligence (AI). For this purpose, a solution was developed that automatically creates documentation of work processes.

Provide knowledge on demand

These documentations can then be intelligently and on-demand made available to other employees in the company. This ensures long-term operational knowledge, improves the efficiency and standardization of processes, and facilitates the onboarding of new employees.

A key focus of the project was to involve future users in the development process to ensure human-centered and acceptance-promoting technology design.

Online toolkit supports implementation

In close collaboration with Miraminds GmbH, a specialist in AI and knowledge management, and Eisenwerk Würth GmbH as an application partner, ILIN researched how technology-supported knowledge management can be successfully implemented in SMEs. The results are available to SMEs in an online toolkit at kiprowork.de and provide practical support for introducing AI-supported knowledge management tools.

The KIproWork project was funded by the Federal Ministry of Education and Research (BMBF) in the program "Future of Value Creation—Research on Production, Services, and Work" and supervised by the Project Management Agency Karlsruhe (PTKA).

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