AI use at Amazon: Fewer office workers expected

AI Kills Jobs AI Trend at Amazon Will Change the Job Landscape There

2025-06-19 Source: dpa 1 min Reading Time

According to dpa, Amazon management currently expects that the number of office employees will significantly decrease due to software with artificial intelligence (AI).

Now it's out! Amazon CEO Andy Jassy has informed that the introduction of AI agents will indeed cost jobs – mainly in the office sector. While the freed-up employees could be employed elsewhere, he is not quite sure where.(Image: Reuters / M. Blake) — Now it's out! Amazon CEO Andy Jassy has informed that the introduction of AI agents will indeed cost jobs – mainly in the office sector. While the freed-up employees could be employed elsewhere, he is not quite sure where.
(Image: Reuters / M. Blake)

We will need fewer people doing today's jobs and more people for other types of work, wrote Amazon CEO Andy Jassy in an e-mail to the workforce. It is difficult to predict how the number of employees will ultimately develop. But for the next few years, Jassy continued, it is expected that Amazon will need fewer office workers thanks to AI efficiency gains. Amazon has about 1.5 million employees worldwide, of whom about 350,000 work in offices performing various functions according to previous reports. The Wall Street Journal wrote that the online retail giant does not anticipate further large waves of layoffs (like in 2022 and 2023) in the near future, but rather expects that vacated positions will not be refilled. Layoffs, however, are not ruled out.

AI—No one knows exactly what's coming! But it will certainly be quite different...

Amazon, it further states, is primarily relying on so-called AI agents. This refers to software that can independently perform tasks. These agents could, for example, summarize information from the web and data sources, write software, translate languages, and automate various tasks that would otherwise be time-consuming, Jassy explains. The Amazon agents will virtually be team members to whom one can turn during various phases of work. Jassy therefore urged his employees to experiment with AI whenever possible. However, experts have been pondering for years how significantly artificial intelligence will change the job market. Recently, for example, the music streaming leader Spotify announced that teams must first prove that AI cannot fulfill the tasks before requesting additional staff. And the creators of the language learning app Duolingo aim to gradually replace external employees with artificial intelligence.

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